To qualify for any rim replacement warranty, the original proof of purchase is required. The complete original retail receipt must have an authorized Derby Rims dealer’s business name, address, and phone number printed on the receipt form, and date of sale, the original customer name, and Derby rim model name. Pictures of the rim damage and rim serial number which is located near the valve hole, are required. The customer is responsible for all shipment costs.
All Derby rims are covered under a 1-year warranty against manufacturing defects. The Defect Warranty does not cover abuse, misuse, consequential rim damage, normal wear and tear, or improper installation. Example of an abused or misused rim, that will not be replaced by defect warranty: An XC rim that cracks while riding with a large knob AM or DH descending oriented tire is not covered by defect warranty, only XC easy rolling small knob climbing oriented tires are appropriate for XC rims. However, this XC rim abuse example is covered by the damaged rim warranty.
If a product is found defective at the discretion of Derby Rims, a customer will receive a free replacement. The customer is responsible for all shipment costs.
Derby Rims offers an additional damaged rim warranty on its rims purchased from an authorized Derby Rims retailer or distributor for 3 years from date of purchase by the original retail customer. The damaged rim replacement cost within the first 2 years is $245 for most rims, or $295 for 29x45mm and 27.5x50mm rims.
For damaged rim warranty replacement, contact email@example.com
The Damaged Rim Replacement Warranty is transferable by resale or gift or temporary loan, to riders other than the original retail customer of Derby Rims or customer of an authorized dealer of Derby Rims. To qualify for a second-hand owner damaged replacement rim, the second-hand rim owner must provide the original retail customer’s receipt of payment, as described above for any replacement warranty. The second-hand damaged rim replacement cost within the 3 years of original sale is $295 for most rims, or $345 for 29x45mm and 27.5x50mm rims.
For all warranty issues, contact firstname.lastname@example.org
Derby mountain rims can be used with one round of adhesive rim spoke hole sealing tape within the center channel (Orange Seal rim tape is recommended: 18mm wide rim tape for 35mm and 40mm rims, or 24mm wide rim tape for 45mm and 50mm mid-fat rims). Derby road rims for pavement or gravel roads can be used with two rounds of adhesive rim spoke hole sealing tape within the center channel. (Stan's yellow rim tape is recommended: 12mm wide for CX23i, RD22i, and RC22i rims ). Add layers of rim tape as needed for a tighter tire bead fit, with tubeless ready tire sealant (Orange Seal sealant is recommended), to seal most tires to be tubeless with Derby Rims. When attempting this process, ride with caution during the first rides to observe the reaction of your tires and rims, and check for loss of tire pressure while the sealant is setting up during the first few days. Due to the variety of tires, some may work much better than others. During your first few rides check your tire for leaking and correct air pressure. If your pressure drops too low there is a risk of the tire dismounting itself. The plastic rim strip and sealant system allows the use of standard, tube-type tires, to be used in a tubeless manner. It should be noted that doing so exceeds the tire manufacturer’s original design intent and may void the tires warranty. Also, some tube and tubeless tires were not designed to be used with sealant and doing so may void the tire's warranty. Derby Rims is not responsible for any damage to the tires or Derby Rims and/or any injury or liability resulting from the use of rims sold by Derby Rims or tires mounted on rims sold by Derby Rims.
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